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FAQ

How much does Zuum cost?

Zuum starts at $250 per month, and scales according to the size of your Facebook page, and the number of competitor brands you'd like to analyze. The pricing includes data for all our social media networks, including Facebook, Twitter, YouTube, Instagram and Google Plus, as well as Bitly tracking, Google Analytics, and Facebook Insights data. 

Does Zuum require a contract?

No, Zuum is by open-ended subscription. You can cancel your subscription at any time and it will expire at the end of the current month.

How fast can I have my account set up?

It takes about 24 hours to backcrawl the Facebook posting data back to January 2010 for all the Facebook pages you're analyzing. Then it's ready.

Why does my Total Facebook Fans chart have no data?

The Facebook API does not contain backdated fan count information, but the minute you sign up for an account, Zuum begins pulling fan counts on a daily basis going forward.

Why are there posts on the site that I don’t see in my report?

It could be different reasons. Sometimes companies block their pages or specific posts from being seen by people who aren’t logged in to Facebook. That also blocks the data flow.
Also, sites that have age restrictions, like alcohol and tobacco Pages, or those with explicity sexual content, will also not appear in Zuum’s data.

Why are there posts in my report that aren’t on Facebook?

Page administrators will sometimes delete posts for a number of reasons. They could be offensive, spam, posted by a competitor, inappropriate, or just irrelevant. Zuum can capture posts that are later removed, giving the user an insight into the types of posts that a brand wants to purge.

What if I need technical support?

Please send an email to support@zuumsocial.com and include your account username and a thorough description of your question or issue.

What if I lost my password or username?

If you’ve lost your username or password, please send an email to support@zuumsocial.com

What languages will Zuum support?

Zuum is designed for English and also works in most European languages. We even have customers using it with Thai. 

Will Zuum work on an iPad?

Yes, Zuum is HTML5 compliant, so it will work on iPads, and even iPhones if you can see that small of print.

What industries does Zuum work best on?

Zuum delivers insights for almost every industry that would want to operate a successful Facebook marketing program. Whether you have 1,000 or 10,000,000 fans, Zuum can let you know what’s inspiring, motivating, and causing those fans to engage with your community.